Refund policy

Return & Refund Policy for You Matter Beauty:

At You Matter Beauty, we are committed to ensuring you achieve the best results with our professional-grade skincare products. We recommend scheduling a video consultation to guide you in selecting and using the products correctly, ensuring the most effective skincare protocol for your unique needs.

No Refund Policy:

Due to the nature of our professional skincare products, we do not offer refunds. These products are designed to work over time—typically 1-2 full cell cycles—and require consistency to show results. Instant changes should not be expected, and we stand behind the effectiveness of our products when used as directed.

Consultation Before Return Requests:

If you are not seeing the results you hoped for, we encourage you to schedule a video consultation. Our expert estheticians can help adjust your regimen or provide recommendations to ensure you’re getting the most from your products.

Return & Refund Requests:

In certain circumstances, we will consider return and refund requests on a case-by-case basis. If you still wish to request a return without scheduling a consultation, please email us at becausebeautyco@yahoo.com with your order number and reason for the request. We will review the details and make a decision based on the specific situation.

Important Note:

Our products are not designed for short-term trials or instant results. Patience and commitment are key to achieving long-lasting improvements. If you’re looking for quick fixes, professional-grade skincare may not meet your expectations.

 

Thank you for trusting You Matter Beauty with your skincare needs. We are here to support you throughout your journey. If you have any questions, feel free to contact us at support@youmatterbeauty.com